Hi Ken,

 

You're very welcome. It's a pleasure to shop with you. I do a lot of shopping online & the only disadvantage I've found is that most of the time if I have questions I have to wait to quite a while to get a reply. But you get back with the answers to my questions so quickly that it's almost like I'm physically shopping right in your store.

 

Your customer service is terrific!!! Ann Marie

 

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Thanks Ken!

 

I'll keep that in mind, its always great shopping somewhere that has outstanding customer service! This beats those high volume/low service places any day! I'll definitely be back for things that I need because of the service I received, and I'll make sure I tell everyone I talk to about my tank where I got it! Working with you has been a pleasure not found many places anymore. I can assure you no mater what what state I'm in I'll always check your store for the items I need. If I do have any questions I'll be sure to ask.

 

Thanks! Jesse

 

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Hi Ken

 

just thought you might want to see this link below what people are saying about you..... http://reefcentral.com/forums/showthread.php?s=&threadid=1379444

 

I plan on buying everything I can from you. You have been more than helpful. to me customer service is a lost art these days.. OceanReeFlections has it! I can't wait to get the tank and the rest!!!

 

Thanks again for everything! Mike

 

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Thank you for being so diligent and responsive. Your customer service approach is very impressive and you have my endorsement completely. Thanks so much again for your stellar service.

-Steve

 

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Hello Mr. Strieby,

 

Thanks for all your help! You and your company definitely go above and beyond. I look forward to doing business with you in the future!

 

John McNicoll

 

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Ken - Your service has been exceptional! Thank you for the tracking information.

Cheers, Tad

 

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Ken,

Thanks for the insight.

I have been so busy lately I haven't had a chance
to check the status of things. Getting the 25g will be
good timing. Thanks for staying in touch and if I may say
Great Customer Service.

Sincerely,

Ruben R. Escobar

 

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Well your customer service impressed me so much I couldn't help it.

You can go ahead and hold this order until you get the Koralias to

save you some shipping costs.  It has been a real pleasure doing

business with you. Your customer service is awesome and I already

started a thread on how good you guys are to deal with!

 

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Thanks for the service! I'll be buying more in the future.

Richard

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Ken everything is fine. Whoever does the  packaging does an excellent job.

Arthur

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You have great customer service, for starters

I appreciate all your help and the tank looks awesome

You've made me a loyal Ocean Reeflections customer

thanks a lot, Marc

 

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Aloha Ken,

 

Thank you very much for your reply, I can see why you and your company gets great reviews where ever I look on the web, your response and answers to my questions show a commitment to customer service that is not found anywhere else in this hobby. Thanks again, Will get in touch with you tomorrow.

 

Mahalo, Loren

 

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Ken,

 

Thanks again for the great service. You spent alot of time and I really appreciate it! Haven't gotten service like this from the other "guys". You will definitely get first shot for all of my future needs. I like how you treated me!

 

Ron

 

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Hi Ken,

 

Thanks for helping me since last week. You're so helpful and patient. If you have a boss. Please forward this message to him/her. YOU ARE THE NO#1 SALESMAN OF THE YEAR. Thanks again and I hope you have a wonderful Christmas.

 

Keith

 

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Hi Ken,

 

Thanks for the update, I really appreciate it, its just taking the minute out of your busy day to communicate with customers is what make you and your company special! if more companies operated like you there would be no unhappy customers. By the way, I am expecting my first box via UPS today, and the second one tomorrow, cant wait to open them up!

 

Thanks again and Mahalo! Loren

 

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Ken,

 

I would like to thank you for all of your help, generosity with your
time and of course great price. Your service is second to none and I will be
a repeat customer.

We feel you went above and beyond to help us as we started our 1st tank.
It really came across  that you were happy to help us, took pride in your
work and didn't pressure us to buy.  This was a factor in us purchasing from
Ocean Reeflections and we are glad we did.  Even following up after the sale
to see how we were doing and if we received the tank.  It was great
personalization to the sale.

Great service is rare these days and it should always be recognized, so
congrats to you.  You can always use us as a reference and please post this
to your site.  It was a real pleasure purchasing from you.
Here are a few pictures.  I hope you enjoy them

Thanks
Phil